Camera Tek Online Shopping, Pricing, Delivery & Returns Policy

This policy should be read together with our Terms & Conditions and Refund & Return policy.

At Camera Tek, we are committed to providing an exceptional online shopping experience with transparent pricing, secure deliveries and outstanding customer service. The following policy explains how our online ordering process works, including pricing, deliveries, stock availability, returns and refunds. By placing an order through our website, you acknowledge and accept the terms outlined below.

Online Pricing & Product Information

We make every effort to ensure that all pricing, product descriptions, specifications, images and availability displayed on our website are accurate and up to date. However, despite our best efforts, occasional errors may occur.

Should an incorrect price, product specification, description, image or any other information be displayed due to a system, supplier or human error, Camera Tek reserves the right to correct the information and will not be bound by any obvious pricing or content errors.

If an order has been placed for an incorrectly priced product, we will contact you before processing the order to provide you with the correct pricing and give you the option to:

• Proceed with the purchase at the correct price.
• Amend your order.
• Receive a full refund should you choose not to continue with the purchase.

Products Awaiting Stock

Certain products displayed on our website may be marked as Awaiting Stock, Pre-Order or Available on Backorder.

As these items have not yet arrived in South Africa or are currently unavailable from our suppliers, the displayed website price may no longer reflect the latest retail pricing by the time stock becomes available. This can occur due to:

• Exchange rate fluctuations
• International shipping costs
• Supplier price adjustments
• Import duties or other unforeseen market conditions

Should the retail price change before stock arrives, Camera Tek will provide you with an updated quotation based on the current retail value at the time the product becomes available.

You will always have the option to:

• Proceed with the purchase at the updated price, or
• Receive a full refund of any money already paid.

We believe in complete pricing transparency and will never process additional charges without your approval.

Product Images & Specifications

Product photographs are provided for illustrative purposes and may occasionally differ from the actual product supplied due to manufacturer updates or packaging revisions.

Specifications, included accessories, colours and product contents are supplied by manufacturers and distributors and may change without prior notice.

If a particular feature or accessory is important to your purchase, we recommend contacting our sales team prior to placing your order.

Online Order Processing

Orders placed through our website are processed during normal business hours:

Monday – Friday

Orders are not processed on:

• Saturdays
• Sundays
• South African Public Holidays

Orders received before 14:30 (2:30pm) are generally processed and dispatched on the same business day, subject to:

• Payment being received and cleared
• Stock availability
• Fraud verification where applicable
• Order volumes

Orders received after 14:30 will generally be processed on the next business day.

During busy promotional periods, public holidays or peak shopping seasons, order processing times may be slightly longer.

Delivery & Courier Information

Camera Tek proudly partners with The Courier Guy, one of South Africa's leading courier companies, to ensure your order arrives safely and securely.

Every online order is professionally packed using suitable protective packaging to minimise the risk of damage during transit.

Once your order has been dispatched, you will receive a shipment confirmation together with your courier tracking number via email.

Delivery Timeframes

Estimated delivery times are:

• 1–4 business days for most major centres.
• Delivery times may vary depending on your location.

Major delivery areas include:

• Johannesburg
• Pretoria
• Durban
• Cape Town
• Port Elizabeth (Gqeberha)
• East London
• Bloemfontein
• Polokwane

Please note these are estimated delivery times only and are not guaranteed.

Free Shipping

We offer FREE standard shipping on online orders of R1,000 or more to major metropolitan areas.

Orders Below R1,000

Orders under R1,000 are subject to a standard courier fee of R180.

Deliveries to remote, outlying or high-risk areas may attract additional courier charges. Should this apply, we will contact you before dispatching your order.

Remote Area Deliveries

Some locations fall outside normal courier delivery routes.

Where applicable, additional delivery charges may be required depending on:

• Distance from major centres
• Courier service availability
• Special delivery requirements

Customers will always be advised before any additional courier charges are incurred.

Delivery Delays

While we work hard to meet all estimated delivery times, there are circumstances beyond our control that may affect courier transit times.

These may include (but are not limited to):

• Severe weather conditions
• Road closures
• Civil unrest or riots
• Vehicle accidents
• Theft or hijacking
• Courier operational delays
• National strikes
• Public holidays
• Natural disasters

Should any of these unforeseen events occur, delivery times may be extended. Camera Tek will work closely with our courier partners to keep you informed throughout the process.

Ownership & Risk

Your order remains the responsibility of Camera Tek until it has been successfully delivered to the delivery address provided during checkout.

Should any parcel be lost or damaged while in transit, Camera Tek will work directly with our courier partner to resolve the matter.

Ownership of the goods transfers to the customer only once successful delivery has been completed.

Stock Locations & Branch Dispatch

Camera Tek operates from two branches:

Johannesburg Branch

226 Harry Sneech Road
Strijdom Park
Randburg
2169

Durban Branch

1 Torsvale Crescent
La Lucia Office Estate
Office 3G
La Lucia Ridge
Umhlanga
4319

Depending on stock availability, online orders may be dispatched from either our Johannesburg or Durban branch to ensure the quickest possible delivery.

Click & Collect

Customers may choose to collect their order from either our Johannesburg or Durban branch.

If your selected collection branch does not currently have the item in stock, we will transfer the product between our branches.

Branch transfers generally take 1–2 business days, after which we will notify you that your order is ready for collection.

This service applies in both directions between our Johannesburg and Durban branches.

Returns & Refunds

We want every Camera Tek customer to be completely satisfied with their purchase.

If for any reason you are not satisfied, you may return eligible items in accordance with the Consumer Protection Act and the terms below.

Return Eligibility

To qualify for a return:

• Returns must be requested within 30 calendar days of purchase unless otherwise provided for under the Consumer Protection Act.
• The original tax invoice or proof of purchase must accompany the return.
• Products must be unused and in the same condition in which they were supplied.
• Products must be returned complete with all original accessories, manuals, cables and packaging.
• The original packaging must not be damaged, written on or excessively worn.

Returns that do not meet these requirements may not qualify for a refund or exchange.

Inspection of Returned Goods

Once your return has been received, our technical team will inspect the product.

Following inspection we will advise whether the return has been:

• Approved for refund
• Approved for exchange
• Sent for warranty assessment
• Declined due to non-compliance with this policy

Refunds

Approved refunds will be processed via:

• EFT, or
• Store Credit / Gift Card (where applicable)

Where a Gift Voucher formed part of the original purchase, refunds will first be applied to the original payment method (up to the amount paid) with any remaining balance credited back to the Gift Voucher.

Refunds are generally processed within 10 business days after the returned goods have been inspected and approved.

Where appropriate, Camera Tek reserves the right to deduct reasonable courier, handling or administrative costs from the refund amount where permitted by law. Any such deductions will be communicated to the customer following inspection.

Exchanges

Products will only be exchanged where:

• They are defective,
• Faulty under warranty,
• Damaged in transit, or
• Alternative arrangements have been approved by Camera Tek.

For customer-requested exchanges where no fault exists, courier costs for returning and resending the replacement item may be charged to the customer.

Non-Returnable Products

The following items cannot be returned unless required under applicable law:

• Gift Cards
• Downloadable software
• Digital licences
• Books
• Magazines
• Film
• Any hygiene-sealed item once opened
• Any consumable product once opened

Returning Your Order

Returned products may be delivered or couriered to either of our branches.

Johannesburg Branch

226 Harry Sneech Road
Strijdom Park
Randburg
2169

Durban Branch

1 Torsvale Crescent
La Lucia Office Estate
Office 3G
La Lucia Ridge
Umhlanga
4319

Customers are responsible for arranging safe return shipping.

We strongly recommend using a fully insured and trackable courier service, as Camera Tek cannot accept responsibility for returned parcels that are lost or damaged before reaching us.

Return Shipping Costs

Unless the return is due to a warranty issue, incorrect item supplied by Camera Tek, or another error on our part:

• Return courier costs remain the responsibility of the customer.
• Original shipping charges are non-refundable.
• For online orders already dispatched, Camera Tek reserves the right to deduct the original courier cost from any approved refund where permitted by law.

Damaged Deliveries

If your parcel arrives visibly damaged:

• Please notify both the courier and Camera Tek immediately.
• Retain all packaging.
• Do not dispose of the box or protective packaging until the matter has been resolved.

Photographs may be requested to assist with insurance claims.

Consumer Protection

Camera Tek is committed to conducting business in accordance with the Consumer Protection Act of South Africa (CPA). Nothing contained within this policy limits or excludes any rights afforded to consumers under applicable South African law.

Changes to This Policy

Camera Tek reserves the right to amend or update this policy from time to time without prior notice. The latest version will always be available on our website.

Contact Us

Should you have any questions regarding this policy or require assistance with an online order, our team will be happy to help.

Johannesberg branch:

Email: info@cameratek.co.za

Telephone: 011 251 2400

 

Durban branch:

Email: sam@cameratek.co.za

Telephone: 031 566 6669

Our experienced team is always available to assist with product advice, order updates, deliveries, returns and after-sales support.