Privacy Policy
Last Updated: July 2026
Camera Tek (Pty) Ltd Privacy Policy
At Camera Tek (Pty) Ltd ("Camera Tek", "we", "our" or "us"), we value the trust our customers place in us and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA), the Promotion of Access to Information Act (PAIA) and other applicable South African legislation.
This Privacy Policy applies to all interactions with Camera Tek, including purchases made through our website, in-store, over the telephone, via email, social media, at trade shows, exhibitions, live events and any other services offered by Camera Tek.
Information We Collect
Depending on how you interact with us, we may collect personal information including, but not limited to:
- Full name
- Company name (where applicable)
- Identity or company registration information where required
- Telephone or mobile number
- Email address
- Physical and delivery addresses
- Billing information
- VAT number (where applicable)
- Purchase history
- Warranty registration information
- Repair and service records
- Product enquiries and quotations
- Event registrations
- Website usage information
- IP address and browser information
- CCTV footage captured at our premises where applicable
We only collect information that is necessary for conducting our business, fulfilling our contractual obligations or where required by law.
How We Collect Your Information
Your personal information may be collected when you:
- Place an online order.
- Purchase products in-store.
- Request a quotation.
- Contact us via email or telephone.
- Visit either Camera Tek branch.
- Attend exhibitions, expos, demonstrations or promotional events.
- Enter competitions or promotions.
- Subscribe to our newsletter.
- Register products for warranty purposes.
- Request technical support or servicing.
- Complete finance applications where applicable.
- Browse or interact with our website.
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders.
- Deliver products to you.
- Arrange collections.
- Process payments.
- Register warranties.
- Manage repairs and service requests.
- Provide quotations.
- Respond to enquiries.
- Improve our customer service.
- Maintain accurate customer records.
- Comply with legal and tax obligations.
- Prevent fraud and protect our business.
- Improve our products, services and website.
Where you have given consent, we may also use your contact information to send you:
- Product launches
- Promotions
- Special offers
- Newsletters
- Event invitations
- Industry news
You may unsubscribe from our marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly. Opting out of marketing communications will not affect transactional emails relating to your purchases, warranties or orders.
Customer Database
Following the completion of a purchase, quotation or other legitimate business interaction, your details may be securely stored on Camera Tek's customer database.
This enables us to:
- Assist with future purchases.
- Provide after-sales support.
- Locate previous invoices.
- Process warranty claims.
- Maintain accurate service records.
- Contact you regarding your orders where necessary.
Your information will only be used for legitimate business purposes and in accordance with applicable legislation.
Sharing Your Information
Camera Tek does not sell, rent or trade customer information to third parties.
However, in order to provide our products and services, we may share limited customer information with trusted service providers where necessary.
These may include:
Courier Companies
We share delivery information with courier companies, including The Courier Guy, to facilitate deliveries, collections and shipment tracking.
Information shared may include:
- Name
- Delivery address
- Contact number
- Email address (where applicable)
Manufacturers & Suppliers
Where required for warranty claims, repairs, technical support or product registrations, customer information and copies of invoices may be supplied to the relevant supplier or manufacturer.
Only information necessary to process the request will be provided.
Payment Providers
Online payment information is securely processed through our authorised payment gateway providers.
Camera Tek does not store customers' credit or debit card details.
Finance Providers
Where customers elect to apply for finance through an approved finance partner, only the information required to process the application will be shared with the relevant provider.
Legal Requirements
We may disclose personal information where required to do so by law or where requested by:
- South African Police Service (SAPS)
- Courts of law
- Government authorities
- Regulatory bodies
CCTV Monitoring
For the safety and security of our customers, employees, visitors and business premises, both our Johannesburg and Durban branches are monitored by CCTV surveillance systems.
CCTV footage is used solely for legitimate security, crime prevention, loss prevention and incident investigation purposes.
Recorded footage is treated as confidential and will only be accessed by authorised personnel.
Footage will only be released to law enforcement agencies, insurance investigators or other authorised parties where required by law, during the investigation of criminal activity, security incidents or pursuant to a lawful request.
Cookies & Website Analytics
Our website uses cookies and similar technologies to:
- Improve website functionality.
- Remember user preferences.
- Analyse website traffic.
- Enhance your browsing experience.
You may disable cookies within your browser settings, although doing so may affect certain website functionality.
Data Security
Camera Tek takes reasonable technical and organisational measures to safeguard your personal information against:
- Unauthorised access
- Loss
- Theft
- Misuse
- Disclosure
- Alteration
- Destruction
While we take every reasonable precaution to protect your information, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
Personal information will only be retained for as long as reasonably necessary to:
- Complete the purpose for which it was collected.
- Comply with legal obligations.
- Maintain accounting records.
- Process warranties.
- Resolve disputes.
- Enforce agreements.
Once information is no longer required, it will be securely destroyed or anonymised where reasonably practicable.
Your Rights
Subject to applicable legislation, you have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of information where legally permissible.
- Withdraw consent for marketing communications.
- Lodge a complaint regarding the processing of your personal information.
Requests may be submitted by contacting Camera Tek using the details below.
Third-Party Websites
Our website may contain links to third-party websites.
Camera Tek is not responsible for the privacy practices, content or policies of external websites, and we encourage you to review their respective privacy policies before providing personal information.
Changes to this Privacy Policy
Camera Tek reserves the right to amend this Privacy Policy from time to time to reflect changes in legislation, technology or our business operations.
The latest version will always be available on our website.
Contact Us
If you have any questions regarding this Privacy Policy or the way Camera Tek processes your personal information, please contact us.
Johannesburg Branch (Head Office)
226 Harry Sneech Road
Strijdom Park
Randburg
2169
Telephone: 011 251 2400
Email: info@cameratek.co.za
Durban Branch
1 Torsvale Crescent
La Lucia Office Estate
Office 3G
La Lucia Ridge
Umhlanga
4319
Telephone: 031 566 6669
Email: sam@cameratek.co.za
Website: www.cameratek.co.za
