Return & Refund Policy
Last Updated: July 2026
Thank you for shopping with Camera Tek (Pty) Ltd.
We pride ourselves on supplying genuine photographic, videography and optical equipment backed by excellent customer service. If, for any reason, you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
This policy should be read together with our Terms & Conditions and Online Shopping, Pricing & Contents Policy.
Returns Eligibility
Returns or exchanges must be requested within 30 calendar days of the original purchase date unless otherwise provided for under the Consumer Protection Act (CPA).
To qualify for a return, the following conditions must be met:
- The original tax invoice or proof of purchase must accompany the return.
- The item must be unused and in the same condition in which it was supplied.
- The product must include all original accessories, manuals, cables and packaging.
- The original packaging must be undamaged, clean and suitable for resale.
- Security seals (where applicable) must remain intact.
Products returned outside of these requirements may not qualify for a refund or exchange.
Inspection of Returned Goods
All returned items are subject to inspection by Camera Tek before any refund, exchange or warranty claim is approved.
Once your return has been received, we will notify you that it has arrived safely.
Following inspection, we will advise whether the return has been:
- Approved for refund
- Approved for exchange
- Approved under warranty
- Declined where the return does not meet the conditions of this policy
Refund Options
Where a return is approved, Camera Tek may, where appropriate and permitted by law, provide one of the following:
- Refund via EFT
- Store Credit / Gift Card
- Exchange for another product
- Replacement under the manufacturer's warranty
The appropriate remedy will depend on the nature of the return and the applicable provisions of the Consumer Protection Act.
Refund Timeframes
Where a refund is approved, payment will generally be processed within 10 business days after the returned goods have been inspected and approved.
Refunds are processed via Electronic Funds Transfer (EFT) unless otherwise agreed.
Where a Gift Voucher or Store Credit formed part of the original purchase, refunds will first be applied to the original payment method (up to the value paid by that method), with any remaining balance credited back to the Gift Voucher or Store Credit. If a Gift Voucher or Store Credit was used to pay for the entire sale/order then your refund will be in the form of a Gift Voucher or Store credit.
Administrative, Handling & Courier Charges
Where permitted by applicable law, Camera Tek reserves the right to deduct reasonable costs from an approved refund where applicable.
These deductions may include:
- Original courier charges incurred to deliver the order.
- Return courier costs where Camera Tek has arranged collection.
- Handling or administrative fees.
- Repackaging costs where original packaging is not returned in suitable condition.
Any applicable deductions will be communicated to the customer following inspection of the returned goods.
Exchanges
Products may be exchanged where:
- The incorrect product was supplied.
- The item is defective.
- The product qualifies under the Consumer Protection Act.
- Alternative arrangements have been approved by Camera Tek.
Where an exchange is requested for reasons unrelated to a product fault, the customer may be responsible for:
- Returning the original product.
- Courier costs for the return shipment.
- Courier costs for the replacement shipment.
- Any difference in price between products.
Warranty Claims
All new products supplied by Camera Tek carry the official South African supplier or manufacturer's warranty unless otherwise stated.
All second hand products carry a Camera Tek 6 month warranty unless otherwise stated.
Warranty claims will be assessed in accordance with the relevant supplier or manufacturer's warranty policy.
Warranty coverage does not generally extend to damage caused by:
- Accidental damage
- Water or liquid damage
- Impact damage
- Improper use
- Unauthorised repairs or modifications
- Normal wear and tear
Certain warranty claims may require inspection by the authorised supplier or manufacturer before approval.
Non-Returnable Items
Unless otherwise required by law, the following items are not eligible for return once supplied:
- Gift Cards
- Downloadable software
- Digital licences
- Magazines
- Books and guides
- Film
- Cleaning products where the factory seal has been broken
Returning Your Product
Products may be returned in person or couriered to either Camera Tek branch.
Johannesburg Branch
226 Harry Sneech Road
Strijdom Park
Randburg
2169
Durban Branch
1 Torsvale Crescent
La Lucia Office Estate
Office 3G
La Lucia Ridge
Umhlanga
4319
Where returning products by courier, we strongly recommend using a fully insured and trackable courier service.
Camera Tek cannot be held responsible for returned goods that are lost or damaged before they are received by us.
Return Shipping Costs
Unless the return is due to:
- A warranty claim,
- A defective product,
- An incorrect item supplied by Camera Tek, or
- Another error on the part of Camera Tek,
the customer will be responsible for the cost of returning the goods.
Original shipping charges are non-refundable.
Where Camera Tek arranges the collection of returned goods, the applicable courier charges may be deducted from the approved refund where permitted by law.
Damaged Deliveries
If your parcel arrives visibly damaged, please notify both the courier company and Camera Tek as soon as reasonably possible.
Please retain all packaging and do not dispose of the shipping carton until the matter has been investigated.
Photographs of the packaging and product may be requested to assist with the courier investigation.
Consumer Protection
Camera Tek is committed to operating in accordance with the Consumer Protection Act (CPA) of South Africa.
Nothing contained in this policy limits or excludes any rights afforded to consumers under applicable South African law.
Changes to this Policy
Camera Tek reserves the right to amend or update this Return & Refund Policy at any time.
The latest version will always be published on our website.
Contact Us
If you have any questions regarding returns, refunds, warranties or exchanges, please contact us.
Johannesburg Branch
226 Harry Sneech Road
Strijdom Park
Randburg
2169
Telephone: 011 251 2400
Email: info@cameratek.co.za
Durban Branch
1 Torsvale Crescent
La Lucia Office Estate
Office 3G
La Lucia Ridge
Umhlanga
4319
Telephone: 031 566 6669
Email: sam@cameratek.co.za
Website: www.cameratek.co.za
